Purchase conditions

Proprietary Rights

All the illustrations, designs, icons, graphs, pictures, images and any other elements of this web are the exclusive property of JEAN-CHARLES BROSSEAU S.A.S.

The elements of this web have been designed with the purpose of offering for sale the products identified with the trademark JEAN-CHARLES BROSSEAU. The copy or use of such elements does not imply transfer of any proprietary rights. Reproduction, publishing, transfer, changes or distribution by any means of the elements of this web site (software included) is expressly forbidden.

 

Contact

For any further doubt, query or suggestion, please send your comments by e-mail or post a letter to:
JEAN-CHARLES BROSSEAU S.A.S.
129, Avenue Daumesnil
75012 PARIS
FRANCE

 

Offer

The products offered are available within the European Union member states: Austria, Belgium, Bulgaria, Croatia, Cyprus (southern area), the Czech Republic, Denmark, Estonia, Finland, France (continental), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Individuals resident outside these countries can only benefit from this On-line purchase service if the delivery address is within the countries or territories listed above.

Corporations or professionals with an EC Fiscal Number who wish to acquire items published in this web site must contact the Customer Service to find out other options.

 

Our Guarantee

The items offered in this web site are a selection of JEAN-CHARLES BROSSEAU products and satisfy the same quality and guarantee requirements as the items sold in the network of perfumeries selected by JEAN-CHARLES BROSSEAU.

With every item you will find the following information:

1. Name of the item
2. Picture/s of the item
3. Description of the item
4. Sizes available
5. Price in Euro Shopping

 

Procedures

a. To buy an item, select it and add it to your shopping bag with a click on the icon.
b. Your shopping bag will contain the reference of the item selected, name, size, and price in Euro (taxes included). WARNING: The price does not include shipping costs or customs or other duties, because rates vary depending on the country of destination.
c. Fill in all your personal details in the order form, they will be transferred to our database in order to process the order and facilitate your new purchases with JEAN-CHARLES BROSSEAU. You can also access your account and ordering details. Remember that personal details must be provided with accuracy to prevent confusion or incidents in the despatch of the item/s acquired.
d. Before your order is actually processed, you will get a summary of the items acquired, total price (postage and taxes included) and despatch data. To confirm the order, please click the "Accept Purchase" button.
e. Purchases are paid for by credit or debit card (Visa, Visa Electron, MasterCard and American Express). No other payment methods are accepted. For payments by Visa, Visa Electron or MasterCard credit or debit card, a money reservation is made for the amount of the online order, in other words, in real time, however the amount will be charged at the moment the order is dispatched through the payment gateway of the relevant financial entity, once it has been confirmed that all the details communicated are correct and that stocks of the requested items exist. For payments by American Express card, the customer is charged online, in other words, in real time, through the payment gateway of the relevant financial entity, once it has been confirmed that all the details communicated are correct.
f. When the transaction is confirmed, the order number is communicated throughout the web site to enable tracking of the order at all times.
g. An e-mail message will also be sent with a description of the order and the personal data submitted. Failure to receive this message can be due to a temporary communication problem in the network or to a spelling mistake in the e-mail address. In both cases, you are advised to contact Customer Service.
h. If at the time of sending the order, our warehouse detects that there is no stock of one of the products ordered, the client shall be notified immediately and, depending on the form of payment, the article shall not be charged for or the excess charged shall be repaid in a few days.

 

Currency and taxes

All prices on this webpage are shown in Euro and include all taxes. Once you have finished your order and before payment, you will get a summary of the items acquired and their total price (taxes and postage included).


Payment Method and Secure On-line Transactions

JEAN-CHARLES BROSSEAU will only accept payments made by credit or debit card (Visa, Visa Electron, MasterCard or American Express).

For payments by Visa, Visa Electron or MasterCard credit or debit card, a money reservation is made for the amount of the online order, in other words, in real time, however the amount will be charged at the moment the order is dispatched through the payment gateway of the relevant financial entity, once it has been confirmed that all the details communicated are correct and that stocks of the requested items exist. For payments by American Express card, the customer is charged online, in other words, in real time, through the payment gateway of the relevant financial entity, once it has been confirmed that all the details communicated are correct. In order to give the payment system maximum security, JEAN-CHARLES BROSSEAU uses the secure payment systems of leading financial entities in electronic commerce. This way, confidential payment details are transmitted directly and in an encrypted manner (SSL) to the relevant financial entity.

For payments by Visa and MasterCard, JEAN-CHARLES BROSSEAU only accepts SEC (Secure Electronic Commerce) transactions using the 3D Secure international protocol, which can be identified by the Verified by Visa and MasterCard SecureCode markings. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When payment is made via the secure payment gateway, the system automatically checks whether the credit card has been activated for Secure Electronic Commerce. Then it connects with the card's issuing bank, and requests authorisation for the operation by means of a personal authentication code. The operation will only be effected if the issuing bank of the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

As an additional security measure to the "Secure Payment" system, and to collaborate in the prevention of Internet fraud, JEAN-CHARLES BROSSEAU reserves the right to check the personal details provided by the customer and to adopt any measures it considers appropriate (including cancellation of the order) in order to ensure that the purchased goods are dispatched in accordance with the details stated on the order.


Purchase Limits

JEAN-CHARLES BROSSEAU does not permit the purchase of JEAN-CHARLES BROSSEAU items for resale. Customers cannot buy items for more than 1500 Euros or place orders containing more than 20 items. Any customers who wish to acquire more items for purposes other than resale must contact the Customer Service, where they will be informed of the options available to buy higher quantities.


Shipping information

The items bought online will be sent by an international courier company and delivered within an approximate period of 2 to 7 working days. This deadline may be delayed in countries with customs administration.

To prevent any delivery incidents (wrong addresses, impossible to find someone at home etc.) it is necessary to fill in the corresponding form correctly. You are advised to indicate a contact telephone.

Postage expenses are calculated according to the destination and the weight. The exact postage rate will be calculated including every item in the shopping bag and will appear on the page that summarises the contents of the purchase before confirmation of the order with the «Accept Purchase» button, before introducing the credit or debit card number and expiration date.

It is not possible to deliver orders to post-office boxes or military bases.


Exchanges and refunds within the European Union

If you are not satisfied with the item you receive, you can return the item within 14 days from the date of receipt provided that the product has not been used or damaged.

Returns will not be accepted in physical JEAN-CHARLES BROSSEAU store.

Exchanges and returns can only be made by post to:
JEAN-CHARLES BROSSEAU S.A.S.
129, Avenue Daumesnil
75012 PARIS
FRANCE

We recommend sending the package by registered mail. All items must be returned in their original packaging, enclosing the number of your order. Shipping charges for products to be exchanged or returned shall be borne by the customer and under no circumstances will JEAN-CHARLES BROSSEAU accept goods returned pay-on-delivery.

Once the item is received, JEAN-CHARLES BROSSEAU will check that it is in good condition and will send the replacement product requested or will ask the Bank to return payment on the credit card used, whichever is applicable.

In the event that JEAN-CHARLES BROSSEAU has mistakenly sent you an article different to the one ordered, JEAN-CHARLES BROSSEAU, once it has checked the error, will credit you.


Registered Users

In order to do your shopping at JEAN-CHARLES BROSSEAU e-shopping you must become a registered user. All your data will be kept in JEAN-CHARLES BROSSEAU database in order to process the order and to make your purchases faster and easier.

When registering, all users can ask the system to recognise them automatically. This will speed up the purchasing process for users and permit more direct access to their details, since previous identification to access these details will not be necessary. Automatic recognition is performed by means of cookies. If users have asked the system to recognise them automatically, JEAN-CHARLES BROSSEAU will only ask these users to identify themselves in cases where they have logged on to JEAN-CHARLES BROSSEAU from a different computer or if they have deleted their temporary Internet files (cache memory and/or cookies).

As a registered user, you can receive information and publications of JEAN-CHARLES BROSSEAU by e-mail if you wish to.


Security and Privacy

The information you submit to JEAN-CHARLES BROSSEAU will only be used to process purchase orders and to facilitate navigation and purchase of JEAN-CHARLES BROSSEAU items, as well as to inform you by e-mail of new products, special offers and news in connection with this web site.

JEAN-CHARLES BROSSEAU guarantees that the information submitted by customers will not be shared with third people or companies outside the JEAN-CHARLES BROSSEAU Company. The information submitted will be collected in the server of JEAN-CHARLES BROSSEAU with an SSL protocol and will be encrypted during transit to ensure utmost privacy. The server automatically recognises: the IP address, date and time of entering and leaving the web site, and files that have been downloaded.

All personal details received will be handled in accordance with Organic Law 15/99 of 13 December on Personal Data Protection. The users of this web site can at all times, access, amend and cancel all the data included in the registry form, in writing, by e-mail or by post to the address:
JEAN-CHARLES BROSSEAU S.A.S.
129, Avenue Daumesnil
75012 PARIS
FRANCE


Schedule

You can do your shopping on JEAN-CHARLES BROSSEAU's e-shopping website 24 hours a day, 7 days a week, throughout the whole year.


Location of JEAN-CHARLES BROSSEAU Server. Governing Law and Jurisdiction

The server of this web site is not at the headquarters of JEAN-CHARLES BROSSEAU S.A.S. These purchase conditions are subject to French law. Sales will be deemed to be performed at the address of JEAN-CHARLES BROSSEAU. In case of dispute between the parties to this contract, the competent jurisdiction will be the corresponding jurisdiction in every case.