Terms and conditions of use

REGISTRATION

In order to shop at jcbrosseau.com, all users have to register. The details you provide us will be kept on the JEAN-CHARLES BROSSEAU database in order to process your order and so that your future purchases are quicker and easier to process.

You can also ask the system to recognise you automatically. This makes it possible to speed up the purchase process and obtain more direct access to your details, since you do not have to identify yourself previously in order to access them.

1- Access to your details and cancellation
2- Tracking orders
3- Forgotten your password?
4- Newsletter
5- Confidentiality

1- Access to your details and cancellation

You can access your details, modify them and/or cancel the service at any time via the Personal Details option you will find in the top menu of the virtual store.

2- Tracking orders

Via the Orders option you can consult all your previous purchases or track your latest order.

3- Forgotten your password?

If you are a registered customer but have forgotten your password, you can obtain it through the option Profile that you will find on the upper menu of the shop. We only require your e-mail address and we will send you a message containing your password.

4- JEAN-CHARLES BROSSEAU Publications

If you would like to receive period information about JEAN-CHARLES BROSSEAU, you can request this when you register by accessing the receive company information and publications option. If you wish, you can have our catalogue sent to your home address, we can notify you of any novelty and you will be the first to find out about any online promotion.

5- Confidentiality

All information provided to us will be used solely for processing orders and simplifying the browsing and purchasing process at our store, in addition to notifying you about new products, special offers and novelties related to this webpage and/or JEAN-CHARLES BROSSEAU in general. JEAN-CHARLES BROSSEAU guarantees that any details provided will not be shared with third parties or companies outside the JEAN-CHARLES BROSSEAU Company. Your personal details shall be treated in accordance with Organic Law 15/99 of 13 December for the Protection of Personal Data. You can access, rectify or cancel the details you have provided us at any time via the Registration option at our store via e-mail or by conventional post at the following address: JEAN-CHARLES BROSSEAU S.A.S. 129, Avenue Daumesnil 75012 PARIS FRANCE

EXCHANGES AND/OR RETURNS

1- Returns and/or exchanges
2- Period of withdrawal

1- Exchanges and/or returns

Once you have received your order, you have 30 days to exchange and/or return the article. Exchanges and returns can only be made by post to: JEAN-CHARLES BROSSEAU S.A.S. 129, Avenue Daumesnil 75012 PARIS FRANCE - Returns will not be accepted in physical JEAN-CHARLES BROSSEAU store. - We recommend sending the package by registered mail. - Shipping charges for products to be exchanged or returned shall be borne by the customer and under no circumstances will JEAN-CHARLES BROSSEAU S.A.S. accept goods returned pay-on-delivery.

2- Period of withdrawal

In accordance with the law, the Customer has a cooling-off period of 7 to 14 days (according to the countries) as from the delivery of the Products to return them to the JEAN-CHARLES BROSSEAU for a refund.