FAQ

Consult the most frequent questions asked by our customers and visitors:

1. Can I purchase from the JEAN-CHARLES BROSSEAU virtual store from anywhere in the world?
2. How can I pay for my purchases in the virtual store?
3. How much does delivery cost?
4. What it is the delivery time?
5. Is it safe to purchase on the Internet?
6. Can I exchange or return articles purchased at jcbrosseau.com?
7. How can I contact Customer Services?



1- Can I purchase from the JEAN-CHARLES BROSSEAU virtual store from anywhere in the world?

jcbrosseau.com offers you the possibility of making your purchases from any country, as long as the delivery address is within a country belonging to the EU: Austria, Belgium, Bulgaria, Croatia, Cyprus (southern area), the Czech Republic, Denmark, Estonia, Finland, France (continental), Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.


2- How can I pay for my purchases in the virtual store?

You can pay for your on-line purchases by Visa, Visa Electron, MasterCard and American Express. (See Payment Methods).


3- How much does delivery cost?

Postage expenses are calculated according to the delivery country, the items acquired and the packaging used for despatch. The exact transport cost is detailed on the page that summarizes the purchase before the order is confirmed. (See Despatch).

4- What it is the delivery time?

Delivery of purchases made in jcbrosseau.com is carried out by international courier (Colissimo). Approximate delivery time is between 2 and 7 working days. This deadline may be delayed in countries with customs administration or during the season of festivities. (See Despatch).

5- Is it safe to purchase on the Internet?

At JEAN-CHARLES BROSSEAU we are conscious of the importance of security on the Internet. For this reason, JEAN-CHARLES BROSSEAU guarantees you total security for any purchases you make in the virtual store. JEAN-CHARLES BROSSEAU uses the secure payment systems of leading financial entities in electronic commerce. This way, confidential payment details are transmitted directly and in an encrypted manner (SSL) to the financial entity. (See Payment Methods)

6- Can I exchange or return articles purchased at jcbrosseau.com?

Exchanges and returns can only be made by post or express courier to: JEAN-CHARLES BROSSEAU S.A.S. 129, Avenue Daumesnil 75012 PARIS FRANCE Returns will not be accepted in physical JEAN-CHARLES BROSSEAU store. (See Refunds and Exchanges)

7- How can I contact Customer Services?

If you are unable to obtain a response to your question, send an e-mail to info@jcbrosseau.com.